SnagMate Cancellation Policy
Stop future renewals and understand what happens to your paid access.
This policy covers cancellation of a SnagMate subscription. Read it with the Terms of Use, Refund Policy and Digital Delivery Policy. Applicable statutory rights take priority over any conflicting policy or customer agreement.
1. How to cancel
An authorised organisation administrator can cancel renewal through Billing, or email tania@elitefacilities.co.za from their account email. Include the organisation, subscription or transaction reference, and your cancellation request. We confirm the cancellation and access end date in writing. Keep your request and confirmation. You may also contact us directly to exercise an applicable personal consumer right.
2. Renewal and paid access
Once we receive a valid cancellation request, no further renewal is due. Our confirmation records the cancellation; it does not postpone when your request takes effect. Standard cancellation takes effect at the end of the current paid period, and access continues until the date already paid through. This applies to monthly or yearly billing as selected in your order. If a statutory right requires earlier termination or a refund, that right takes priority. Report any disputed charge under the Refund Policy.
3. Seat reductions
Where your plan supports seat changes, a requested reduction takes effect at the next renewal. It does not remove capacity already paid for during the current period or create an automatic refund. A seat change is separate from cancelling the subscription.
4. Statutory cancellation rights
Where section 14 of the Consumer Protection Act, 2008 applies to a fixed-term agreement, you may end it early by giving 20 business days' notice in writing or another recorded form. Only amounts and reasonable cancellation charges permitted by law may apply, and amounts that must be credited or returned will be settled accordingly. This statutory provision does not apply to agreements between juristic persons.
Qualifying online service agreements also carry the cooling-off and refund rights explained in the Refund Policy. These policies do not exclude any other mandatory cancellation, renewal or service-quality right.
5. Cancellation, refunds and data
Cancelling renewal does not itself delete your account or project records, or create a refund. A refund request and a data-deletion request are separate. Arrange any permitted exports before paid access ends, and contact us if you need help. Access, export, deletion and retention remain governed by the Terms of Use and Privacy Notice.